Heavy Queue Usage in FreePBX

p_lindheimer's picture
When it comes to busy queues and FreePBX, it often results in requests for help in the forums and to our support department because of overloaded systems or certain functions that do not seem work right.

Queue weights vs. Queue priorities

mbrevda's picture

FreePBX version 2.5 seems to be coming along real nicely and hopefully will be out of beta any day minute now, with way over 500(!) bug fixes and closed tickets, and an elephant load of cool new features. A big tip of the hat to Philippe Lindheimer, the FreePBX projects leader, under who's leadership (and hard work) this great milestone has been achieved. The Chinese are fond of saying "An army of a thousand is easy to find, but, ah, how difficult to find a general." How true! Without Philippe's guidance and unique vision of the project, it would probably long be covered in moldy green with every release bumping the bug to feature ratio by 3:.001. Thank you Philippe for making FreePBX what it is!

Lets have a look at two new cool features in FreePBX 2.5: Queue weights and Queue priorities.


Queue Priorities

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Queue Priorities
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Queues

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Information

Queues allow you to manage a large number of incoming calls, as
you would expect to have in a Call Center. This is very intelligent
application, and as such, it has a lot of configuration options.


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