I didn't get a lot of feedback from last week's article on what you wanted to hear so I scanned the forums a bit and decided the IVR generated enough questions that I would put together an article going into a bit of depth on this. Well - it grew a lot longer then anticipated but here you go. I hope this is useful, please provide comments, feedback and let us know what you want to hear about next week if you want these informational series to continue!
-philippel

IVRs - Standard Abilities, Tips and Tricks