General Settings

Dialling Options

Aterisk Dial Command Options: See below.
Asterisk Outbound Dial Command Options: See below.

Dial command options

The most common options are 'tr', which means 'The person
receiving the call can transfer a call using #' and 'Generate ringtones
when an extension is ringing'. Other useful options are (Note, this
list is very incomplete. The complete list of options is huge and can
be seen by typing 'show application Dial' in the asterisk console):

• A(x) -Play an announcement to the called party, using 'x' as the file.
• D([called][:calling]) - Send the specified DTMF strings
  *after* the called party has answered, but before the call gets
  bridged. The 'called' DTMF string is sent to the called party, and the
  'calling' DTMF string is sent to the calling party. Both parameters can
  be used alone.
• h - Allow the called party to hang up by sending the '*' DTMF digit.
• H -Allow the calling party to hang up by hitting the '*' DTMF digit.
• r - Indicate ringing to the calling party. Pass no audio to the calling party until the called channel has answered.
• t - Allow the called party to transfer the calling party by sending the DTMF sequence defined in features.conf.
• T - Allow the calling party to transfer the called party by sending the DTMF sequence defined in features.conf.
• w - Allow the called party to enable recording of the call by
  sending the DTMF sequence defined for one-touch recording in
  features.conf.
• W - Allow the calling party to enable recording of the call
  by sending the DTMF sequence defined for one-touch recording in
  features.conf.

Voicemail

Number of seconds to ring phone before sending callers to voicemail

This is reasonably self explanitory, except this number is also
used in Ring Groups to determine the amount of time each phone will
ring in a 'hunt' or 'memoryhunt' ring group. Setting 'Ring Time' in the
Extensions Module will have precedence over this setting. Generally there are
5 seconds per ring, so 20 seconds would be 4 rings.

Extension prefix for dialing direct to voicemail


Dialing this before an extension will not ring the extension, but send you directly to this person's voicemail box.

Company Directory

The company directory is reached by dialling '*411', or a user pushing '#' (if enabled) whilst in an IVR.

Find users in the Company Directory


When searching the Directory, this lets you chose wether it's searched by First name or Last name.


Play extension number


Plays a message "Please hold while I transfer you to extension
xxx" that lets the caller know what extension to use in the future. to
caller before transferring call. Useful if you have an indial range, or
wish to let users know which extension they can dial directory from the
IVR.

Operator Extension:

This is the number the callers (both internal users and callers calling in from the outside) will dial to get to the operator.