The 'Digital Receptionist' page is the interface used to setup
your auto attendant when people call your business or home. Normally
heard as "Thanks you for calling MYBUSINESS, for Sales press 1, for
Service press 2", etc.
When you select Digital Receptionst, the first page is now a
brief set of instructions on how to drive the IVR. You can either edit
an IVR, if one is existing, or create a new one by clicking on 'Add
Naming your IVR
Unlike the old Digital Receptionist system, this creates the IVR
(and calls it 'Unnamed') as soon as you click 'Add' - You'll see it
appear on the right straight away.
Your options are reasonable self-explanitary:
Configuring your IVR
In the box on the left, enter the option for the user. This may be
one, or a series of numbers, or, 'i', or 't'. 'i' and 't' have special
Note that with freePBX 2.1, Destinations are only displayed if there is at least one entry in there. So if, for example, you have the DISA module enabled, but no DISA entries, it will not appear in the list.
The rest of the page should be self explanitory. Use 'Increase
Options' or 'Decrease Options' to alter the number of options
available. This won't let you decrease it to less than the number of
options that are currently set.
To delete an option, simply leave the selection blank.
When you're finished, click 'Save' and you have your new IVR.