Announcements

The Announcement module alows you to play an announcement to a caller. You can then send the caller to another destination or back to the IVR that sent him to the announcement.

For example:

1. IVR: "Hello, thank you for calling the North Carolina School district. To hear the latest updates about changes to thew school schedule due to the current weather conditions, press 1." After pressing 1, the caller will then hear the announcement regarding todays schedule. Then the caller will be returned to the IVR where they can press another option (2 for the school administration, etc.)
2. You can play a message to the caller after the select an IVR destination - but befor the call is transfer. I.e. if the caller pressed 1 for sales, you could play "transfering to the sales team" - and then send the caller to the sales queue.

Configuration

• Description: This is the name of the announcement.
• Recording: This is the file to be played. You can add more recording using the System Recordings module.
• Repeat: This option sets a repeat key.If the caller presses this key the announcement will be replayed.
• Allow Skip: Alows the caller to press any key, to skip the announcement.
• Return to IVR: Returns the caller to the IVR after they have heard the announcement
• Don't Answer Channel: Check this to keep the channel from explicitly being answered. When checked, the message will be played and if the channel is not already answered it will be delivered as early media if the channel supports that. When not checked, the channel is answered followed by a 1 second delay. When using an annoucement from an IVR or other sources that have already answered the channel, that 1 second delay may not be desired.