We're currently using a Norstar system from back in the day and I would like to upgrade our system to a new PBX with a combined analog and VOIP solution.
Our system right now has 20 Analog lines.
I would like to create a system that has 8 Analog lines and unlimited VOIP Trunks (looking at flowroute.com). I plan on purchasing an FXO gateway for this and new IP Phones. I will also install FreePBX. The reason for the 8 analog lines is certain people cannot afford any call quality issues due to potential internet outages.
The goal is to have everyone call in to our company number and then for the receptionist to be able to transfer calls to varying extensions. The number people call in to will be an Analog number.
I was wondering if calls from this single number will be able to transfer to VOIP extensions and Analog extensions, or would I have to use some form of call-forwarding to separate DID's. I want the receptionist to simply be able to dial the extension and it will transfer from the analog line to the person to a new voip trunk, or one of the 8 analog lines quickly and rapidly for the phones I have laid out as voip phones.
The ideal is for everyones phone to have access to both analog lines and the voip trunks, but for certain phones to have priority for the analog lines.
I was also wondering if it's possible to say all outgoing long-distance calls will use VOIP lines, and all incoming long distance and local calls will use the Analog lines in the PBX, however only in the case if a certain minimum number of lines are still free for the priority people, or is this getting too complex
I can't stress enough how much I appreciate any help you're able to provide and help lift my confusion on this topic.
Thank you again and cheers