I'm trying to set my own recording for the voicemail message that is played before the "beep". There are two ways of doing this. One is recording the message "live" from the phone and future codes. The other way is (as I saw on other posts) to change the busy.wav, unvail.wav and greetings.wav under /var/spool/asterisk/voicemail/device/. The thing is that I CANNOT SEE this files. Inside the directory there are just two other directories (INBOX and tmp) but no file at all. It's strange because I did see them before with other extension. All configurations are the same for both extensions but one has the files and the other doesn't.
Any clue of why this is happening? Y tried amportal restart but no luck.
Thanks in advance.