While testing different scenarios I discovered something odd, it must be a queue setting but I don't know which one.
I have 2 phones. Phone 1 is available and Phone 2 is set to DND (*78).
A caller enters the queue and phone 1 starts ringing. At that point Phone 2 goes off DND (*79) in order to take the call.
But Phone 2 is not ringing at this point while Phone 1 still is.
What setting do I need to change to make Phone 2 available for the caller?
Thanks in advance!