Chanspy

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winanjaya
winanjaya's picture
Chanspy

Hello.

our supervisor needs to listen the calls from his phone and he want to inform or guide the agent but he don't want to aware the caller

I tried below:

Agent answers the incoming call from Customer B..
and as soon as our supervisor press 555 (ChanSpy) to listen and wants to guide the agent but don't to aware the caller

but it does not work

could any body please help?

Many thanks in advance

Regards
Winanjaya

winanjaya
winanjaya's picture
hello all, could any body

hello all,

could any body please help??

thanks