"Proper" Benchmark to Determine Hardware Needed By Call Volume?

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xptpa2020
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"Proper" Benchmark to Determine Hardware Needed By Call Volume?

Hello,

Does anybody know if there is a benchmark that exists to show how many calls a current set of physical hardware could potentially maintain, and also how many calls a theoretical set of hardware could handle?

I need to know just how expensive of a unit we would need for call centers, etc. without overspending on something that isn't necessary.

Thanks guys,

Jon

dicko
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http://letmegooglethatforyou.