I need some pointers here, please. I have two analogue lines at the practice but the receptionist can only take one call at a time. While she is on Line 1, line 2 rings. I want to set up an IVR to take the second call and place it on a queue with message like "..all oour operators are busy at the moment .....your call is important to us... please and we will answer your call very shortly..". The call is then passed on to music on hold and periodically, another IVR is played "..we are still busy and we will attend to your call very shortly.. please continue to hold..." and keeps being on hold till answered. Eventually, the reception picks up the call.
Not sure where to start. I know I will need to create a number of IVR but not sure what else.
Any pointers will be appreciated.
Using Trixbox 2.6 and a Digium TDM 400 card.