Wrapuptime without queue (pause after finished call)?

monotek's picture
Posted March 16th, 2010 by monotek (tadpole)

I want to cinfigure wrapuptime in a ringgroup or in general.

Agents need to have a break (60 seconds) after a completet call.

Is this possible or does this only work for queues?


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In the Queues Module:

blanchae's picture
On March 24th, 2010 blanchae (tadpole) said:

Wrap-Up-Time: After a successful call, how many seconds to wait before sending a potentially free agent another call (default is 0, or no delay)

Sorry - didn't read the question fully.


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use Wait()

Yedidyah's picture
On March 28th, 2010 Yedidyah (tadpole) said:

Add Wait() to the h extension


you are not going to get

p_lindheimer's picture
On March 28th, 2010 p_lindheimer (Developer) said:

you are not going to get anything quite the same outside of queues. That's the type of things queues are designed for.


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