Callback not triggering callback

Posted November 23rd, 2010 by homedonk (tadpole)

Hi,
Im running Asterisk 1.6.2.5 and freepbx 2.8.0.4 on debian lenny.
When calling a dedicated line the caller should be called back (after 11sec) and then send to an IVR.
Right now it seems to me that the callback file is not created and consequently no callback is triggert.
But see for yourself:

 -- Executing [5XXXXXX@from-trunk-sip-sipgateXYZ:1] Set("SIP/sipgateXYZ-000000dc", "GROUP()=OUT_5") in new stack
    -- Executing [5XXXXXX@from-trunk-sip-sipgateXYZ:2] Goto("SIP/sipgateXYZ-000000dc", "from-trunk,5XXXXXX,1") in new stack
    -- Goto (from-trunk,5XXXXXX,1)
    -- Executing [5XXXXXX@from-trunk:1] Set("SIP/sipgateXYZ-000000dc", "__FROM_DID=5XXXXXX") in new stack
    -- Executing [5XXXXXX@from-trunk:2] ExecIf("SIP/sipgateXYZ-000000dc", "0 ?Set(CALLERID(name)=047XXXXXXX)") in new stack
    -- Executing [5XXXXXX@from-trunk:3] Ringing("SIP/sipgateXYZ-000000dc", "") in new stack
    -- Executing [5XXXXXX@from-trunk:4] Set("SIP/sipgateXYZ-000000dc", "__CALLINGPRES_SV=allowed_not_screened") in new stack
    -- Executing [5XXXXXX@from-trunk:5] Set("SIP/sipgateXYZ-000000dc", "CALLERPRES()=allowed_not_screened") in new stack
    -- Executing [5XXXXXX@from-trunk:6] Goto("SIP/sipgateXYZ-000000dc", "callback,1,1") in new stack
    -- Goto (callback,1,1)
    -- Executing [1@callback:1] Set("SIP/sipgateXYZ-000000dc", "CALL=047XXXXXXX") in new stack
    -- Executing [1@callback:2] Set("SIP/sipgateXYZ-000000dc", "DESTINATION=ivr-2.s.1") in new stack
    -- Executing [1@callback:3] Set("SIP/sipgateXYZ-000000dc", "SLEEP=11") in new stack
    -- Executing [1@callback:4] System("SIP/sipgateXYZ-000000dc", "/var/lib/asterisk/bin/callback 047XXXXXXX ivr-2.s.1 11 &") in new stack
    -- Executing [1@callback:5] Hangup("SIP/sipgateXYZ-000000dc", "") in new stack
  == Spawn extension (callback, 1, 5) exited non-zero on 'SIP/sipgateXYZ-000000dc'

p_lindheimer (without seeing above code)suggested checking the originate permission in manager.conf, but it is all in place.
I then decided to take to topic to the forum and not to further spam module documentation http://www.freepbx.org/support/documentation/module-documentation/callba...

__________________

My guess is there may be

On November 24th, 2010 p_lindheimer (Developer) said:

My guess is there may be permissions issues.

You can try doing the following form the Linux command line and get more visibility into the issue:

sudo -u asterisk /var/lib/asterisk/bin/callback 047XXXXXXX ivr-2.s.1 11

The assumption being that asterisk is running as user asterisk (which it should be). Then see if it runs and if not if it provides any useful feedback. (Or if necessary, add additional debug code).

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OK, that worked, BUT still no callback

On November 29th, 2010 homedonk (tadpole) said:

Using your sudo command, I was able to trigger a callback.
Asterisk is running on asterisk:asterisk and /etc/apache2/envars looks like this:

export APACHE_RUN_USER=asterisk
export APACHE_RUN_GROUP=asterisk
export APACHE_PID_FILE=/var/run/apache2.pid

/var/lib/asterisk/bin is also asterisk:asterisk

Still, when I call to trigger a callback nothing happens.

I havent made any progress,

On December 9th, 2010 homedonk (tadpole) said:

I havent made any progress, I checked logs, but can not find any hint to why callback is not working.

the dialplan basically calls

On December 9th, 2010 p_lindheimer (Developer) said:

the dialplan basically calls the script with a System() command.

If the script works, have a closer look at the parameters being passed in the CLI when you try it through the dialplan and see if something is being passed in wrong.

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Philippe Lindheimer - FreePBX Project Leader
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