Freepbx3, Freeswitch, Vicidial, Call Centres

vfclists's picture
Posted April 18th, 2010 by vfclists (tadpole)

I am looking for a call center application, and I am also developing some call software using Asterisk and Freeswitch.

For the call center part I am considering Vicidial but I wonder whether the built in functionality of Freepbx is sufficient for most needs.

I also see that Freepbx3 contains support for both Asterisk and Freeswitch and as a developer I am leaning more towards Freeswitch because of its Windows capability and its designe elegance although Asterisk has more support at the end user side.

Now for the $64,000 question, FreePBX 3 has Asterisk, Freeswitch and PHP's Kohana framework (I might end up loving PHP again). Does it have good enough call center functionality to scratch all my developer itches?

Or should I integrate Vicidial and FreePBX 2 for practical reasons and learn FreePBX 3 on the side?

Is this better posted in the Development or FreePBX 3 forums? I don't want to cross post


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vfclists, in its current

mbrevda's picture
On April 19th, 2010 mbrevda (Developer) said:

vfclists, in its current state is great if you have a developers itch, as its young and can molded any way you'd like. Grab the code and start poking around!


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Moshe Brevda, FreePBX/Schmooze Com Development Team


call center support

kz61113's picture
On September 5th, 2010 kz61113 (tadpole) said:

Thanks for your interest in the project. We don't have call center support today but it's a feature that's in the works. You should check out the project's new home at http://www.2600hz.org/ - all the developers have headed that way to continue working on the project. They are very responsive if you need help.