Hang up outbound call if not connected within certain time. How?

timboothby's picture
Posted January 24th, 2008 by timboothby (tadpole)

Hi,

I have a call centre where agents are currently manually dialing outbound calls.

Is it possible to have the call automatically hang up if it's not connected after say a minute?

Some of our agents have realised if they just sit listening to a ringing tone, it looks like they are on a call.

Any suggestions welcomed.

Thanks,

Tim


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I've answered my own

timboothby's picture
On January 24th, 2008 timboothby (tadpole) said:

I've answered my own question.

In extensions.conf, under macro-dialout-trunk.

The 300 in the following line is the timeout before the call is abandoned.

exten => s,n,Dial(${OUT_${DIAL_TRUNK}}/${OUTNUM},300,${DIAL_TRUNK_OPTIONS}) ; Regular Trunk Dial