listen on conversation

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nhadie
nhadie's picture
listen on conversation

Hi,

would just like to know if it's possible for FreePBX for another user (e.g. manage) to listen into a conversation of another user (e.g. agent) to another person. if not are there any plug-ins for this? Thank you in advance,

Regards
Nhadie

Cliffster
Cliffster's picture
PiaF has this

Look at ZapBarge and ChanSpy

ZapBarge

ZapBarge is a Feature Code that can be enabled in the FreePBX - Setup - Feature Codes.
ZapBarge (channel) lets you listen to the conversation on a specified Zap channel. ZapBarge default code to connect is 888 Enabled Disabled
Multiple people can all use ZapBarge to listen in on the same channel
http://www.voip-info.org/wiki/view/Asterisk+cmd+ZapBarge
If you dial 888, it will ask you for the Zap channel followed by the # key. This will be Zap Channel 1-4.

ChanSpy

ChanSpy is a Feature Code that can be enabled in the FreePBX - Setup - Feature Codes.
ChanSpy default code to connect is 555
Listen in on a call. It is useful in a call center to monitor agents on the phone.

http://www.voip-info.org/wiki/view/Asterisk+cmd+ChanSpy
If you dial 555, it will listen to whatever channel is open. It will just announce what channel it is listening to.