Terlouw's picture
Posted January 14th, 2008 by Terlouw (tadpole)

People.. since upgrading to the latest version (stable) MOH is not working anymore.
System recordings work fine, but MOH is not playing anything. Not MP3 not WAV not anything...

Any suggestions for this?


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check the error

errr's picture
On January 15th, 2008 errr (Leap Frog) said:

check the error logs

/var/log/astersik/full

See if you get any errors when trying to use MOH


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The box said requires windows '98 or better, so I installed Linux


[Jan 15 18:15:34]

Terlouw's picture
On January 15th, 2008 Terlouw (tadpole) said:

[Jan 15 18:15:34] DEBUG[22387] app_queue.c: Everyone is busy at this time
[Jan 15 18:15:34] WARNING[22387] file.c: File /var/lib/asterisk/mohmp3//music does not exist in any format
[Jan 15 18:15:34] WARNING[22387] res_musiconhold.c: Unable to open file '/var/lib/asterisk/mohmp3//music': No such file or directory
[Jan 15 18:15:34] VERBOSE[22387] logger.c: -- Stopped music on hold on SIP/997-b770ca28
[Jan 15 18:15:34] WARNING[2271] chan_sip.c: Bad request protocol Packet
[Jan 15 18:15:36] WARNING[2271] chan_sip.c: Bad request protocol Packet

//

It seems it strips of the extention... what could be the problem here?


conf file

errr's picture
On January 15th, 2008 errr (Leap Frog) said:

can you post the content of /etc/asterisk/musiconhold.conf and of /etc/asterisk/musiconhold_additional.conf and any other files you may #include from your musiconhold.conf


__________________

The box said requires windows '98 or better, so I installed Linux


But of course, thank you for

Terlouw's picture
On January 15th, 2008 Terlouw (tadpole) said:

But of course, thank you for your assistance.

/etc/asterisk/musiconhold.conf
;
; Music on hold class definitions
; This is using the new 1.2 config file format, and will not work with 1.0
; based Asterisk systems
;
#include musiconhold_custom.conf
#include musiconhold_additional.conf

/etc/asterisk/musiconhold_additional.conf
[default]
mode=files
directory=/var/lib/asterisk/mohmp3/
[none]
mode=files
directory=/dev/null


dir contents

errr's picture
On January 15th, 2008 errr (Leap Frog) said:

Do you have just one file you are trying to play? What is in /var/lib/asterisk/mohmp3/

For us we use random=yes in the [default] context and have a lot of files in /var/lib/asterisk/mohmp3/
And I guess for your [none] context you have a few extensions you dont want to have playing hold music or something?


__________________

The box said requires windows '98 or better, so I installed Linux


the none context was already

Terlouw's picture
On January 15th, 2008 Terlouw (tadpole) said:

the none context was already there after install.

There are mp3's, and wav's in the mohmp3. but nothing plays.

Strange thing, cause the wav's when made anouncements do work :S


MOH Not working

trosen3's picture
On April 30th, 2008 trosen3 (tadpole) said:

I too am unable to get any moh uploads to play, any suggestions?


from asterisk cli what does:

errr's picture
On January 15th, 2008 errr (Leap Frog) said:

from asterisk cli what does:

show modules like format

return? If you dont have

format_mp3.so MP3 format [Any rate but 8000hz mono is

then it wont be able to play the files. If this is infact missing you will need to install the asterisk-addons


__________________

The box said requires windows '98 or better, so I installed Linux


MOH Broke

ghofferbert's picture
On May 3rd, 2008 ghofferbert (tadpole) said:

My MOH did work then stopped working for no apparent reason. In asterisk it shows a line that says music on hold started then the very next line is music on hold stopped......of course the caller only hears dead air. I tried changing .wav files to .gsm with file convert and then reloading moh to no avail. Is there a fix or a work around for this? Dead air encourages people to hang up instead of holding.


ghofferbert, MOH failing is

fskrotzki's picture
On May 6th, 2008 fskrotzki (Contributor) said:

ghofferbert,

MOH failing is one of several issues. Bad recording (format, etc), the codec needed is damaged or removed, file permission issues, etc.

what else has has changed on the system since it was working? you run updates? install something else?

You've also not provided any details which could provide information for anybody to help?


In asterisk it shows a line

sebek72's picture
On December 18th, 2008 sebek72 (tadpole) said:

In asterisk it shows a line that says music on hold started then the very next line is music on hold stopped......of course the caller only hears dead air.

Having the exact same problem :( format_mp3 installed, asterisk-addons intalled, but silence.

log:
[Dec 18 10:49:14] DEBUG[20773] app_macro.c: Executed application: SetMusicOnHold
[Dec 18 10:49:14] VERBOSE[20773] logger.c: -- Executing [s@macro-dial:3] AGI("Local/77@from-internal-7ab7,2", "dialparties.agi") in new stack
[Dec 18 10:49:14] VERBOSE[20773] logger.c: -- Launched AGI Script /var/lib/asterisk/agi-bin/dialparties.agi
[Dec 18 10:49:14] VERBOSE[20773] logger.c: dialparties.agi: Starting New Dialparties.agi
[Dec 18 10:49:14] VERBOSE[20776] logger.c: == Parsing '/etc/asterisk/manager.conf': [Dec 18 10:49:14] VERBOSE[20776] logger.c: Found
[Dec 18 10:49:14] VERBOSE[20776] logger.c: == Parsing '/etc/asterisk/manager_additional.conf': [Dec 18 10:49:14] VERBOSE[20776] logger.c: Found
[Dec 18 10:49:14] VERBOSE[20776] logger.c: == Parsing '/etc/asterisk/manager_custom.conf': [Dec 18 10:49:14] VERBOSE[20776] logger.c: Found
[Dec 18 10:49:14] VERBOSE[20776] logger.c: == Manager 'admin' logged on from 127.0.0.1
[Dec 18 10:49:14] VERBOSE[20773] logger.c: dialparties.agi: Caller ID name is '024216135' number is '024216135'
[Dec 18 10:49:14] VERBOSE[20773] logger.c: dialparties.agi: Methodology of ring is 'none'
[Dec 18 10:49:14] VERBOSE[20773] logger.c: -- dialparties.agi: Added extension 77 to extension map
[Dec 18 10:49:14] VERBOSE[20773] logger.c: -- dialparties.agi: Extension 77 cf is disabled
[Dec 18 10:49:14] VERBOSE[20773] logger.c: -- dialparties.agi: Extension 77 do not disturb is disabled
[Dec 18 10:49:14] VERBOSE[20773] logger.c: -- dialparties.agi: dbset CALLTRACE/77 to 024216135
[Dec 18 10:49:14] VERBOSE[20773] logger.c: -- dialparties.agi: Filtered ARG3: 77
[Dec 18 10:49:14] VERBOSE[20776] logger.c: == Manager 'admin' logged off from 127.0.0.1
[Dec 18 10:49:14] VERBOSE[20773] logger.c: -- AGI Script dialparties.agi completed, returning 0
[Dec 18 10:49:14] DEBUG[20773] app_macro.c: Executed application: AGI
[Dec 18 10:49:14] VERBOSE[20773] logger.c: -- Executing [s@macro-dial:7] Dial("Local/77@from-internal-7ab7,2", "SIP/77||trM(auto-blkvm)") in new stack
[Dec 18 10:49:14] VERBOSE[20773] logger.c: -- Called 77
[Dec 18 10:49:14] VERBOSE[20771] logger.c: -- Local/77@from-internal-7ab7,1 is ringing
[Dec 18 10:49:14] VERBOSE[20773] logger.c: -- SIP/77-0910fdd0 is ringing
[Dec 18 10:49:26] VERBOSE[20771] logger.c: -- Stopped music on hold on SIP/059690430-b7c03a40

When i upload file through FreePBX they are converted from mp3 to wav and located in /var/lib/asterisk/mohmp3/


I tried to move 3 default

sebek72's picture
On December 18th, 2008 sebek72 (tadpole) said:

I tried to move 3 default wav files from moh to mohmp3, but no luck.
Anouncements work ok...only MOH won't play.

Using freepbx 2.5.1 with asterisk1.4.22

Anyone with a clue?

Thank you


This means

sebek72's picture
On December 24th, 2008 sebek72 (tadpole) said:

This means something?

devaster*CLI> moh show classes
Class: default
devasterMode: files
devasterDirectory: /var/lib/asterisk/mohmp3/
devasterUse Count: 0
devaster*CLI>

devaster*CLI> moh show files
Class: default
devasterFile: /var/lib/asterisk/mohmp3//QuajiroPromo
devasterFile: /var/lib/asterisk/mohmp3//TristeAlegriaPromo
devasterFile: /var/lib/asterisk/mohmp3//orig_As_I_Figure

Tried to change it in musiconhold_additional.conf
to:

devaster*CLI> moh show files
Class: default
devasterFile: /var/lib/asterisk/mohmp3/QuajiroPromo
devasterFile: /var/lib/asterisk/mohmp3/TristeAlegriaPromo
devasterFile: /var/lib/asterisk/mohmp3/orig_As_I_Figure

But still no music...anouncements work ok.

[root@devaster mohmp3]# ll
skupno 3388
-rw-rw-r-- 1 asterisk asterisk 1735488 dec 24 09:08 orig_As_I_Figure.mp3
-rw-rw-r-- 1 asterisk asterisk 882748 dec 22 10:50 QuajiroPromo.sln
-rw-rw-r-- 1 asterisk asterisk 834682 dec 22 10:50 TristeAlegriaPromo.sln
[root@devaster mohmp3]#

Anyone with a clue??


I figured it out. When

sebek72's picture
On December 24th, 2008 sebek72 (tadpole) said:

I figured it out.
When calling form internal phone it works.
It doesn't work calling form outside (SIP trunk)
Must be some kind of a NAT problem?

Anyone with a similar problem?