klingon's picture
Posted September 28th, 2008 by klingon (tadpole)

I've read the Time Grps & Time Conditions article in the technical corner but I dont think I truly understand how it works still!

Can someone pls explain :
- how the Day/Night Mode Association in Time Conditions works? Is it just a toggle for the Time Condition? Or does it toggle the Day/Night mode as set up?
- And whats the difference when I set to Force Day vs Force Night?

I want to be able to override my regular TC and ring to my cellphone after hours. I've created the following :
Time Cond :
- Regular hours, Ring Grp 200
- After hours, goto VM

Day/night :
- Day - Ring Grp 200
- Night - Misc Dest call my cellphone

When I associate to Force Day, and I enable "Day" mode, the calls go to Ring Grp 200. When I disable "Day" mode, calls go to VM instead of going to Misc Dest to call my cellphone that was set up under Night in the Day/Night control. Same thing happens when I associate to Force Night. So, how is this supposed to work? Thanks much.


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jclambert's picture
On October 8th, 2008 jclambert (Leap Frog) said:

make sure you are mapping things properly.
I always have incoming calls start with the day/night. Which drops down to the time conditions then to ring groups or IVR.
That way if someone uses the day/night toggle it supercedes everything.

Here is one case:
Day mode drops to time conditions (autoset for workhours)... which drop to a ring group.. then to an IVR if not answered.
Night mode goes to a nightime IVR...

I prefer to use time conditions rather than day/night if possible. Nobody ever forgets to set it or take it off ;-) But I always leave it as an optional item if needed.