RESOLVED: Asterisk 1.4.30 Updated from 1.4.29 and queues issues arise

peterbokunet's picture
Posted April 1st, 2010 by peterbokunet (Leap Frog)

I updated to 2.6.0.4 and dynamic agents into queues don't get calls in queues. None of the agent's phones ring. The workaround is to have all the agents log out and let the next calls drop into voicemail. There are still calls in the queue though nobody can pick them up.

2713         has 1 calls (max unlimited) in 'rrmemory' strategy (0s holdtime), W:0, C:0, A:0, SL:0.0% within 0s
   No Members
   Callers: 
      1. SIP/9992779999-00000040 (wait: 61:50, prio: 0)

Maybe related (or not): The queues now magically announce position even though the value is set to "No". At the same time updated to 1.4.30, but that shouldn't affect this much, right?

Thanks,


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Back out?

peterbokunet's picture
On April 1st, 2010 peterbokunet (Leap Frog) said:

What's the right/safe way to back out 2.6.0.4 and revert back to 2.6.0.3?


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IS this post of any

mickecarlsson's picture
On April 1st, 2010 mickecarlsson (Developer) said:

IS this post of any help:
http://www.freepbx.org/forum/freepbx/users/queue-agents-to-invalid-when-...


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I don't think so...

peterbokunet's picture
On April 1st, 2010 peterbokunet (Leap Frog) said:

The agents all log in just fine and show up normally as they would if the were Not in use, In use or paused. I haven't seen the agent status of 'invalid' at all.

It is a good thing to watch for though. Everything is done with the amportal script so we're hopefully steering clear of that.


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maybe it's asterisk?

peterbokunet's picture
On April 2nd, 2010 peterbokunet (Leap Frog) said:

I backed down to asterisk 1.4.29 (the Jan release) and we'll see if it's happier tomorrow. Testing tonight looked good though. Let's see...!


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so...

peterbokunet's picture
On April 3rd, 2010 peterbokunet (Leap Frog) said:

After regressing asterisk from 1.4.30 back to 1.4.29 (not 1.4.29.1) the queue issue seems to be resolved. The queue position announcement appears to be a bug in 2.6.0.4.


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