ring group : wanted annoucement and ring at extensions in same time

bdelattre's picture
Posted February 3rd, 2010 by bdelattre (tadpole)

Hello,

I tried manually same with Background instead of Playback at extensions_additional.conf without success :

exten => 601,n,Background(custom/Voice_Predecroche)
exten => 601,n(DIALGRP),Macro(dial,20,${DIAL_OPTIONS},0580-0582-0583)

A way to do that with freepbx would be better for sure. Queues ?

Thanks for your help
BD


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Do you want the caller to hear

w5waf's picture
On February 3rd, 2010 w5waf (Leap Frog) said:

Do you want the caller to hear an announcement instead of ringing?

Bill/W5WAF


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Yes, the caller should hear

bdelattre's picture
On February 4th, 2010 bdelattre (tadpole) said:

Yes, the caller should hear the announcement and the phones called should ring in the same time.
If not the caller will have to wait the end of the announcement + time to pickup a phone during ringing time = too long.

If nobody pick up the schedule is :
Annoucement (15 sec) + ring tone (30 sec) = 30 sec
"all our lines are busy" (15 sec)
voice mail with no mesg

if somebody pick up before 15 sec, the caller will even not hear ring tones.

Thanks for help
Bertrand


Use MoH instead of ringing

p_lindheimer's picture
On February 7th, 2010 p_lindheimer (Developer) said:

Use MoH instead of ringing and crate a class in your MoH to choose that has your announcement.


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