I'm using Trixbox, I upgraded FreePBX and now things don't work!

Trixbox did a "fork" of FreePBX, so that the FreePBX they supply is no longer a genuine version of FreePBX, it is their own "forked" version. If you try to use modules written for genuine FreePBX, or do an upgrade from the FreePBX site, it will most likely "break" Trixbox. At that point you have three options:

• Try seeking assistance in one of the FreePBX or Trixbox forums - perhaps someone there can assist you, and get you up and running again (for starters see this thread in the FreePBX forum or this thread in the Trixbox forum).

• Reinstall Trixbox from scratch, then in the future only do updates from their repositories.

• Move to another distribution that provides genuine, un-forked FreePBX. Those distributions include (in alphabetical order): AsteriskNOW, Elastix, Fonica PABX and PBX in a Flash, and possibly others by the time you are reading this. Each of these distributions has its strengths and weaknesses, but the main thing they all have going for them is that they use genuine, un-forked FreePBX.

Naturally, we would recommend that you take the latter approach. However, if you do choose to stay with Trixbox and their forked version of FreePBX, please keep in mind that we can offer you little or no support - if you have questions or are experiencing problems, your best bet would be to post a message in one of their forums. If they try to pass the buck by saying it's a FreePBX issue, remind them that they have taken the responsibility to maintain their own forked version of FreePBX, so it's a Trixbox issue, not a FreePBX issue.

And also, if you choose to stay with Trixbox and someone in the FreePBX community attempts to assist you, please keep in mind that while the advice they offer might be appropriate for genuine FreePBX users, it may not work for Trixbox users (and might, in fact, make the problem worse). As users of the un-forked version of FreePBX, we generally have no idea what changes the Trixbox folks may have made, and therefore any advice we offer may or may not be applicable to your system. Use it at your own risk.

For discussion of this issue, see this FreePBX forum thread.