Changeset 12979

Timestamp:

11/28/11 21:18:57 (2 years ago)

Author:

p_lindheimer

Message:

closes #5456 adds all-queue login/out toggle

Files:

• modules/branches/2.10/queues/agi-bin/queue_devstate.agi (modified) (2 diffs)
• modules/branches/2.10/queues/functions.inc.php (modified) (4 diffs)

modules/branches/2.10/queues/agi-bin/queue_devstate.agi

@@ -52 +52 @@
-      $agi->set_variable('QUEUESTAT',$queuestat);
-    break;
+    case 'getall':
+      $new_user = get_login_user();
+      sortqueues();
+      file_put_contents("/tmp/queue_debug.log",print_r($logged_agents_array,true),FILE_APPEND);
+      file_put_contents("/tmp/queue_debug.log",print_r($static_agents_array,true),FILE_APPEND);
+      debug("Looking up queues for agent:r $new_user");
+      $agent_queues = get_agent_queues($new_user);
+      foreach ($agent_queues as $q) {
+        debug("Agent is in: $q");
+      }
+      $all_queues_state = get_agent_allqueue_state($new_user, $agent_queues);
+      debug("Agent $new_user is $all_queues_state for at least one of their queues");
+      put_agent_overall_status($all_queues_state, $agent_queues);
+    break;
-    default:
-      debug("Got unknown action: $action, exiting");
@@ -63 +77 @@
-    global $argv;
-    return strtolower(trim($argv['1']));
+  }
+
+  function get_agent_queues($user) {
+    global $astman;
+    $this_agents_queues == array();
+
+    $get=$astman->database_show('QPENALTY');
+    if ($get) foreach($get as $key => $value){
+      //  0: QPENALTY
+      //  1: QueueNum
+      //  2: agents (or dynmembers)
+      //  3: AgentNum (if agents)
+      //
+      $key=explode('/',trim($key,'/')); // get rid of leading '/'
+      if ($key[2] == 'agents' && $key[3] == $user) {
+        $this_agents_queues[] = $key[1];
+      }
+    }
+    return $this_agents_queues;
+  }
+
+  // if they are logged into any of the queues provided, they are considered logged in and we will log them out of all
+  //
+  function get_agent_allqueue_state($user, $queues) {
+    global $logged_agents_array;
+    global $static_agents_array;
+
+    if (empty($queues)) {
+      debug("no queues for this agent");
+      return 'NOQUEUES';
+    }
+    foreach ($queues as $q) {
+      debug("checking if logged into queue: $q");
+      if (array_search($user,$logged_agents_array[$q]) && ! array_search($user,$static_agents_array[$q])) {
+        debug("Yes logged into queue: $q");
+        return 'LOGGEDIN';
+      }
+    }
+    debug("Nothing found so logged out");
+    return 'LOGGEDOUT';
+  }
+
+  function put_agent_overall_status($status, $queues) {
+    global $agi;
+
+    $agi->set_variable('QUEUESTAT',$status);
+    $queues_string = implode('-',$queues);
+    $agi->set_variable('USERQUEUES',$queues_string);
-  }
-

modules/branches/2.10/queues/functions.inc.php

@@ -344 +344 @@
-      if ($que_code != '') {
-        queue_app_toggle($que_code);
+        queue_app_all_toggle();
-        queue_agent_del_toggle();
-        queue_agent_add_toggle();
@@ -352 +353 @@
-      $from_queue_exten_internal = 'from-queue-exten-internal';
-
-is_arra
+!empt
-        foreach($qlist as $item) {
-          
@@ -577 +578 @@
-          $ext->add('from-queue', $exten, '', new ext_goto('1','${QAGENT}',$agent_context));
-        }
+        // Create *45 all queue toggle
+        //
+        if ($que_code != '') {
+          $ext->add('ext-queues', $que_code, '', new ext_goto('start','s','app-all-queue-toggle'));
+        }
-      }
-      // We need to have a hangup here, if call is ended by the caller during Playback it will end in the
@@ -1085 +1091 @@
-  return $results;
-}
+
+function queue_app_all_toggle() {
+  global $ext;
+  global $amp_conf;
+
+  $id = "app-all-queue-toggle"; // The context to be included
+  $c = 's';
+
+  $ext->add($id, $c, 'start', new ext_answer(''));
+  $ext->add($id, $c, '', new ext_wait('1'));
+  $ext->add($id, $c, '', new ext_macro('user-callerid'));
+  $ext->add($id, $c, '', new ext_agi('queue_devstate.agi,getall,${AMPUSER}'));
+  $ext->add($id, $c, '', new ext_gotoif('$["${QUEUESTAT}" = "NOQUEUES"]', 'skip'));
+  $ext->add($id, $c, '', new ext_set('TOGGLE_MACRO', '${IF($["${QUEUESTAT}"="LOGGEDOUT"]?toggle-add-agent:toggle-del-agent)}'));
+  if ($amp_conf['USEDEVSTATE']) {
+    $ext->add($id, $c, '', new ext_set('STATE', '${IF($["${QUEUESTAT}"="LOGGEDOUT"]?INUSE:NOT_INUSE)}'));
+  }
+  $ext->add($id, $c, '', new ext_set('LOOPCNTALL', '${FIELDQTY(USERQUEUES,-)}'));
+  $ext->add($id, $c, '', new ext_set('ITERALL', '1'));
+  $ext->add($id, $c, 'begin', new ext_set('QUEUENO', '${CUT(USERQUEUES,-,${ITERALL})}'));
+  $ext->add($id, $c, '', new ext_set('ITERALL', '$[${ITERALL}+1]'));
+  $ext->add($id, $c, '', new ext_macro('${TOGGLE_MACRO}'));
+  if ($amp_conf['USEDEVSTATE']) {
+    $ext->add($id, $c, '', new ext_gosub('1', 'sstate', 'app-queue-toggle'));
+  }
+  $ext->add($id, $c, '', new ext_gotoif('$[${ITERALL} <= ${LOOPCNTALL}]', 'begin'));
+  $ext->add($id, $c, 'skip', new ext_execif('$["${QUEUESTAT}"="LOGGEDIN" | "${QUEUESTAT}"="NOQUEUES"]', 'Playback', 'agent-loggedoff'));
+  $ext->add($id, $c, '', new ext_execif('$["${QUEUESTAT}"="LOGGEDOUT"]', 'Playback', 'agent-loginok'));
+  $ext->add($id, $c, '', new ext_execif('$["${QUEUESTAT}"="LOGGEDOUT"]', 'SayDigits', '${AMPUSER}'));
+  $ext->add($id, $c, '', new ext_macro('hangupcall'));
+}
+
+
-/* Trial DEVSTATE */
-function queue_app_toggle($c) {