"Record Outgoing = Always" doesn't record internal extension to extesion calls

Recordingcheck script with fixes to CALLFILENAME

This brings up a couple of questions. First, does recording all outgoing calls refer to calls leaving the pbx, so to speak (e.g. not extension dialing). And - what happens if one extension says record all outgoing calls and calls an extension that says never record incoming calls? Regardless of the first, any patch that changes the behavior should respect the 'do not record my calls' setting.

Not just this. Queues have couple of problems with Asterisk 1.4.9. First there is no ringing or moh when dialing it from the outside. If recording is set, only a one way file is created. When choosing something else than "wav" as the desired encoding of the recording, the above mentioned one way file can be seen in ARI under the queue and also under the extension (which is not appropriate at all).

While implementing a call recording solution based on FreePBX, I had to implement some fixes that I would like to contribute.

In FreePBX "Record Incoming (RecIn?)" setting is only checked for calls to local extensions and "Record Outgoing (RecOut?)" setting is only checked in outgoing routes. The implications of the present design are: * If an extension has RecIn? active, all calls to this extension are recorded. * If an extension has RecOut? active, all Outbound Calls to external destinations are recorded. * If extension A has RecOut? active, but extension B has RecIn? disabled, when extension A calls extension B, calls are not recorded.

The third point is the problematic case. One often needs to record all calls of a certain user. This user might have Record Incoming and Record Outgoing activated, but with the current implementation whenever this user calls another extension which does not have "Record Incoming" activated, calls will not be recorded. In conclusion with the current implementation there is no way you can configure FreePBX to record all calls of a certain extension unless all extensions in system have "Record Incoming" activated.

This is a problem related to an inconsistent interpretation of the terms incoming and outgoing calls in the FreePBX interface. "Record Outgoing" only applies to Outbound calls from PBX, while "Record Incoming" applies to "Inbound Calls" from the external world or extension-to-extension calls. In my opinion the following could be a more consistent and intuitive way to configure call recording: * Incoming: Record all incoming calls to extension. (From internal extensions and from world.) * Outgoing: Record all outgoing calls from extension. (To internal extensions and to world.)

The following changes were implemented through simple fixes in FreePBX dial plan and the recordingcheck script: * No changes requiered for calls to world through outbound routes. * In the case of incoming calls, the "Record Incoming" attribute of the destination extension is checked by default. The recordingcheck script was modified to check the "Record Outgoing" attribute when the call originates from an internal extension.

The modified recordingcheck script is attached to bug report.

The config file extensions.conf was modified to introduce the following changes: The macros macro-simple-dial and macro-exten-vm were modified to pass the caller extension number as third argument to the macro record-enable in case of incoming calls. exten => s,n,Macro(record-enable,${EXTTOCALL},IN,${CALLERID(number)})

Updated recordingcheck script that checks recording settings of both source and destination extension for incoming calls.

Greg and I discussed. This is really a feature request (as there are otherwise privacy issues to consider). Some form of record internal calls, or 'force-record-all' calls is desired. We will evaluate when it hits the priority to implement in a future release (although feel free to put suggestions in the iterim as always.)

maybe by making a recording module? There are some places (obviously, not in the us) where you only need 1 parties consent to the record the call. Hence this should be a global

Does anyone have an update on this. We are running 2.7 , if you call from internal extension to internal extension then the call is recorded. If you call into the PBX directly to an extension then call is recorded but if you transfer the call to another extension then the recording stops as soon as the call is transferred. Is this related to the same bug/feature request or is this something completely separate. We are experiencing this problem from 2.5 to 2.7 across multiple systems. All extensions are set as Record Always for incoming and outgoing.

see also #2966