Ticket #2097 (closed Feature Requests: wontfix)

Opened 6 years ago

Last modified 3 years ago

Enable queue positions in FOP

Reported by: mbrevda Assigned to: asternic
Priority: minor Milestone: Undetermined
Component: Flash Operator Panel Version:
Keywords: fop queue positions Cc:
Confirmation: Confirmed Distro:
Backend Engine: All Distro Ver:
Backend Ver: SVN Revision (if applicable):

Description (Last modified by mbrevda)

"you can reserve several buttons for queue positions. Each position will be used by the users waiting on that queue. Say you have 3 people waiting on queue 'support' then the first three slots will be taken, one for each person, in the positions they are on that queue (slot 1 for position 1, slot 2 for position 2 and so on). Queue position buttons show the Callerid Name and Callerid Number of the person, as well as the waiting time for each. To define queue position buttons, the channel name is the same as queue summary, but you have to use more than one position for that button (as many as you like). For example:"

[QUEUE/support]
Position=3-10
Label="Support Queue"
Extension=-1
Icon=5

Basically, we would need to add a field to the queues options that would allow us to set this variable. The default should be "Position=3" (i.e. only one location). It would also be cool to set "queue_hide=0" in op_server.cfg so that unused position will automagicly be hidden.

Change History

07/15/07 15:15:01 changed by mbrevda

  • description changed.

11/14/07 00:00:00 changed by WAudette

  • confirmation set to Confirmed.
  • version deleted.
  • milestone deleted.

Many people seem to be unhappy with how FOP is evolving. It may get dropped while looking for a better product to take it's place.

WAudette...

06/15/08 04:32:48 changed by mbrevda

  • owner set to asternic.

07/25/08 10:27:04 changed by ryppn

  • milestone set to Cut Line.

12/27/09 08:58:21 changed by mbrevda

  • status changed from new to closed.
  • resolution set to wontfix.

There doesnt seem to be much interest in this