Ticket #2712 (closed Feature Requests: worksforme)

Opened 5 years ago

Last modified 5 years ago

Allow in IVR ability to play a system record at menu press

Reported by: bhfisher Assigned to: p_lindheimer
Priority: minor Milestone: Undetermined
Component: - choose - Version: 2.4-branch
Keywords: Cc:
Confirmation: Unreviewed Distro:
Backend Engine: All Distro Ver:
Backend Ver: SVN Revision (if applicable):

Description

Seems simple. Add to options the ability to select a previous uploaded greeting so that when caller press some menu choice at menu, a greeting can be played and return them back to the menu again. Cases where this could be used might be for instructions or directions to travel to our office.

Change History

02/26/08 10:10:07 changed by mbrevda

  • status changed from new to closed.
  • resolution set to worksforme.

Can be done using announcements and checking "return to IVR". (unless you are asking for the ability to have the prompt to be played without having to use an announcement.....that would be nice to see! Just reopen then.)

02/26/08 11:22:45 changed by bhfisher

Not sure we talking the same thing here. Example, create an IVR. You add an announcement that says "press 1 to hear driving instructions and other stuff...". Caller press 1, in the list of options there is not a way to play some message. Of course you can move them to another IVR, but not as nice. After the menu plays, the caller is returned to menu to make a new choice. This way they stay in the same IVR

02/26/08 11:25:17 changed by mbrevda

yup, where talking about the same thing. catch me on irc as hi365 if you need more help