Ticket #2722 (closed Bugs: worksforme)

Opened 4 years ago

Last modified 4 years ago

FreePBX 2.4.0.1 terminates call transfer from answered ring group instead of routing to voicemail.

Reported by: spectheintro Assigned to: p_lindheimer
Priority: major Milestone: 2.5
Component: Core Version: 2.4-branch
Keywords: Cc:
Confirmation: Unreviewed SVN Revision (if applicable):
Backend Engine: Asterisk 1.4.x Backend Engine Version:

Description

When a caller dials into the IVR and then pushes "0" to ring to the operator ring group, they cannot be successfully routed to another extension. Once the call is transferred to its final destination from the ring group, the agent will ring, but the call will not be allowed into voicemail because the "BLKVM" flag has not been cleared. The output in the Asterisk console once the call has been terminated is always:

Came from 0 - Blocking VM cause of key: "

I can post an entire log if you'd like. I am using snom 320 phones with the latest firmware available. (v7)

Change History

03/05/08 13:33:49 changed by p_lindheimer

  • status changed from new to closed.
  • resolution set to worksforme.
  • milestone changed from Cut Line to 3.0.

there must be something wrong with your installation. The flag should be cleared upon the call being answered and this works on tens of thousands of installations. I am closing this bug as worksforme. You are welcome to post your CLI output onto the closed ticket although you may get more eyes on it if you strike up a thread in the Forum along with the output to see if someone can point out what is broken.

03/05/08 14:07:12 changed by spectheintro

Ok, I will post it in the forums, but I've gone over the error logs twice and at no point does asterisk attempt to strip the BLKVM flag and fail; I'm not sure what would cause this behavior.