Ticket #2858 (closed Feature Requests: fixed)

Opened 5 years ago

Last modified 5 years ago

make t,i option destinations work with timeout loop

Reported by: p_lindheimer Assigned to:
Priority: minor Milestone: 2.5
Component: IVR Version: 2.4-branch
Keywords: Cc:
Confirmation: Need testing Distro:
Backend Engine: All Distro Ver:
Backend Ver: SVN Revision (if applicable):

Description

today the default t and i options are to repeat the main menu a few times and then bomb. I suggest a couple options be added:

  • settable loop count
  • check box box for i and t options, to indicate they should loop and then after max loops go to a defined i or t option vs. hanging up.

So if you check the box AND you have an option defined, it will repeat the main menu. We may want to add and optional message that it plays before repeating. (Note - a cleaner implementation would be better, this suggestion makes it a bit easier/quicker to implement without a lot of work on the GUI side.)

(I may even consider this a grey area feature requests, since default behavior of eventually hanging up on a timeout is really bad practice and the alternative of a t option after the first timeout is really limiting.)

Attachments

ivr-2.5.17.tgz (18.5 kB) - added by p_lindheimer on 06/21/08 13:11:34.
Fixes syntax that MySQL 5 did not like

Change History

06/21/08 11:35:10 changed by p_lindheimer

  • confirmation changed from Confirmed to Need testing.

I have added the functionality to allow the IVR to operate more 'properly.' This would be considered a new feature although I have always considered it somewhat of a bug that you can't have the IVR repeat a number of times before going to a destination that the user specifies. The only option is to go straight to that destination if specified with the i and t options.

The attached module will now allow you to specify the number of loops beyond the initial IVR presentation. This was hardcoded to 2 and the default remains 2. The new features now allow you to go through those loops before going to your i or t destination. You can still go straight to you i or t destination as before if you don't select this new behavior.

If I get good feedback on this change, I will add it to the current 2.4 branch since it constitutes one of those grey areas (feature request, bug fix) and the test matrix is small to assure there are no issues. But I need you to test it.

You can download the tarball and install the module through the uplooad facility in module admin or manually by exploding the tarball if you are familiar with that.

06/21/08 13:11:34 changed by p_lindheimer

  • attachment ivr-2.5.17.tgz added.

Fixes syntax that MySQL 5 did not like

06/23/08 20:36:56 changed by p_lindheimer

  • status changed from new to closed.
  • resolution set to fixed.

r5824, r5825 - based on multiple testers having provided feedback (elsewhere), publishing this to the online system.

06/26/08 00:15:58 changed by mbrevda

We may want to add and optional message that it plays before repeating

did you?

06/26/08 01:48:43 changed by p_lindheimer

nope - but feel free to submit a feature request for that.