Ticket #2898 (new Feature Requests)

Opened 4 years ago

Last modified 3 years ago

Polycom Parking Work Around or Implement Parking Star Code

Reported by: gfamiglio Assigned to: p_lindheimer
Priority: major Milestone: Undetermined
Component: Parking Lot Version: 2.4-branch
Keywords: parking polycom one touch park Cc:
Confirmation: Unreviewed SVN Revision (if applicable):
Backend Engine: All Backend Engine Version:

Description

Polycom's speed dial keys initiate a new call even if you are on the line, so programing '##PARKEXT#' simply sends a new call to asterisk to ext '##PARKEXT#' while placing the last call on hold. I haven't found a way around this, but have asked Polycom to make it more customizable in the firmware.

Anyway idea 1: Is it possible to have Asterisk bridge the functionality gap--if it receives a ring to an extension, it would check to see if the caller has another call on hold, if it does then transfer that last call to the parking lot while announcing the lot number to the caller? This would be a workaround to Polycoms lack of versatility. So we could implement single button parking.

Otherwise, idea 2: An in call feature code specifically for parking maybe: *0#

While not as effective, number 2 at least could save a few key presses. 5 -> 3

Number 1 would solve many issues for my users, number 2 would be helpful anyway.

Change History

08/26/08 11:38:51 changed by ae3145

While this still may be a desirable feature for many. We have implemented one button call park with Polycom's EFK scripting.

08/26/08 12:18:59 changed by p_lindheimer

could you provide a pointer or attach something to the ticket on how you have done that. One button call parking is a very desirable feature for anyone who uses call parking and Polycom phones.

08/26/08 12:45:20 changed by ae3145

See this thread for more information:

http://trixbox.org/forums/trixbox-forums/open-discussion/call-park-polycoms-efk-enhanced-feature-key