Ticket #3200 (closed Bugs: fixed)

Opened 5 years ago

Last modified 5 years ago

call transter hungup

Reported by: sr377 Assigned to: p_lindheimer
Priority: major Milestone: 2.5
Component: Core Version: 2.5-branch
Keywords: Cc:
Confirmation: Need Feedback Distro:
Backend Engine: All Distro Ver:
Backend Ver: SVN Revision (if applicable):

Description (Last modified by mbrevda)

When transferring a call to an extension with call waiting and skip agent busy that is in use, the call gets hangup (instead of call waiting).
Could it be that the flags arent cleared?

Attachments

0528755610 (1.0 MB) - added by sr377 on 09/15/08 18:01:50.
log file

Change History

09/15/08 13:45:07 changed by p_lindheimer

  • status changed from new to closed.
  • confirmation changed from Unreviewed to Need Feedback.
  • resolution set to worksforme.

this is either a dup of #3092 or there is not enough information to determine if this is a bug or not. There are non-standard queue usage scenarios where this will happen but those are not bugs. Closing worksforme given the inability to reproduce this and the lack of information in the ticket.

Please note that filing the tickets are much appreciated but they need to include enough information for a tester/developer to independently try and reproduce the problem.

09/15/08 13:45:56 changed by mbrevda

  • status changed from closed to reopened.
  • resolution deleted.
  • description changed.

09/15/08 13:58:32 changed by p_lindheimer

please provide more detail. Did the call come in on a ringgroup or queue, or both?

09/15/08 14:13:12 changed by sr377

call come from queue, queue with skip agent busy, phone with 4 lines and call waiting on, not a voice mail on the extension.

09/15/08 18:01:50 changed by sr377

  • attachment 0528755610 added.

log file

09/15/08 18:03:57 changed by sr377

i thinking the problem is CW status.

[Sep 15 17:39:35] VERBOSE[12861] logger.c: -- dialparties.agi: Checking CW and CFB status for extension 203 [Sep 15 17:39:35] VERBOSE[12861] logger.c: dialparties.agi: Extension 203 is not available to be called [Sep 15 17:39:35] VERBOSE[12861] logger.c: dialparties.agi: Extension 203 has call waiting disabled

Please get a look on the log file from end.

call from zap/15, transfer from 203 to 202

09/15/08 23:27:33 changed by p_lindheimer

the issue is that the channel variable responsible for the feature is made inheritable so that more intricate dialplans or configurations (such as ring group in a queue) will honor the setting. And the channel variable is being inappropriately reset in the post macro script which doesn't reset it on the originating channel so when the call is transfered it is still set.

It is possible to clear in in dialparties with the implication that thre will be some corner cases of very convoluted setups that it will not honor the setting. However, that is preferred over this behavior so that is the route we will take.

09/15/08 23:30:56 changed by p_lindheimer

  • status changed from reopened to closed.
  • resolution set to fixed.

(In [6730]) fixes #3200 clear CWIGNORE in dialparties, also make it infinitley inheritable at the outset as some follow-me's under a queue were not working

10/19/08 09:58:49 changed by mickecarlsson

(In [7010]) Fixes #3200 new russian translations for queues