Ticket #3700 (closed Bugs: fixed)

Opened 4 years ago

Last modified 4 years ago

Inconsistent "standard voicemail prompt" usage in VmX Locater setting

Reported by: p_lindheimer Assigned to: p_lindheimer
Priority: minor Milestone: 2.6
Component: Core Version: 2.5-branch
Keywords: voicemail vmx Cc:
Confirmation: Confirmed Distro:
Backend Engine: All Distro Ver:
Backend Ver: SVN Revision (if applicable):

Description

If VmX Locater is enabled, you can choose whether or not the voicemail system should play the standard instructions after the user's message is played. When there is no VmX, it plays as indicated in the General Settings tab.

However, if enabled and voicemail is reached as a destination in a module callflow or through direct dialing, only the General Settings tab settings are honored. It should continue to use the VmX settings in those cases.

A further suggestion, it should be changed as is the Operator Extension setting such that this field is always used on a per extension basis and not disabled when VmX is disabled. If this is done though, the General Settings tab should be removed all together. This latter request may be better moved to a separate feature request, will be reviewed when this bug is addressed.

The current solution will be to effective change the current logic such that (pseudo code):

If (VmX(state) != "blocked") {
  Use VmX Settings in all VM modes
} else {
  Use General Settings in all VM modes
}

Change History

08/31/09 20:35:10 changed by p_lindheimer

  • status changed from new to closed.
  • resolution set to fixed.

(In [8263]) fixes #3700 use user's voicemail settings if defined to determine if stardard vm instructions should be played, otherwise use general settings defaults