Allow call to a ringgroup to be picked up by dialing the pickup+ringgroup code

agrisolutions_techsupport, please be more specific. "as long as the ringgroup is dialed as an extension from inside the system" - where else would you be dialing from?! You may want to provide a call trace to indicate what is happening and what you would expect to happen, as well as your version of asterisk.

closing this a worksforme. Not sure if it really does work but no clarification has been provided.

The intent is not to do a pickup based on the ringgroup number being dialed as it is not necessarily clear when you hear a phone ringing that it is a ringgroup in most circumstances. The intention is to pickup a user's phone, which might be part of a ringgroup.

So for instance, if Jane's extension 5150 is part of ringgroup 601, and her phone rings as a result of ringgroup 601 ringing, then you should be able to dial **5150 and pickup her phone. This should work and is what has been an issue in the past.

So if you want to pickup a ringgroup, you should be dialing the pickup code for an extension that is within that ringgroup.

I don't think it makes sense for most users to use the ringgroup code to do a call pickup as often you won't have any idea it is ringging as a result of a ringgroup. If you feel differently, please open a feature request for that desired functionality and provide your reasoning in that feature request. Thanks.

Replying to mbrevda:

agrisolutions_techsupport, please be more specific. "as long as the ringgroup is dialed as an extension from inside the system" - where else would you be dialing from?!

I apologize for not updating this, but I never got an email notification that this was replied to, and have had several projects to get completed.

To clarify, "as long as the ringgroup is dialed as an extension from inside the system" means that if someone at extension 5150 dials 601 (or they dial 5050 which is forwarded to 601), then you can pickup the ringgroup using **601. However, if an incoming call from outside is received, as a DID which uses 601 as the destination, then you can not use **601 to pick up the call.

This seems inconsistent. Adding @ext-group to app-pickup will make it act consistently, no matter how 601 is dialed.

While I understand that picking up an extension directly is what is intended, using a custom ring-tone for the ringgroup does enable a listener to know that a call is coming from the ringgroup and thus to pickup the ringgroup.

I'll change it to a feature request to be considered for 2.9 since your point about using a specific ring-tone to identify the call as a ring group call is valid consideration.

(In [11380]) closes #4334 and closes #4815 cleans up directed call pickup, adds option to allow ringgroup to be picked up with ring group number

(In [11381]) bump version and minor tweaks re #4334