Queue WalBoard

$395 for 1 year license

The Queue Wallboard module allows you to easily view real-time information related to queues from within the UCP Control Panel of FreePBX or PBXact. The queue information available includes:

  • The number of active calls in any queue
  • The number of calls that have been abandoned
  • The SLA percentage (ratio of calls that are handled using pre-defined criteria)
  • A complete summary of queue statistics (such as wait time), over a pre-determined period of time
  • Agent status for any agent

All of this information can be configured and displayed in a UCP panel with this module! These statistics can be displayed as needed even on a dedicated “wallboard” display for all agents and managers of the call center to see.”