Remote Monitoring Service

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How it Works


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Data Sheet

Remote Monitoring Service Made Easy


Why You Need it

Businesses with mission-critical applications cannot afford to lose revenue, productivity and reputation due to system failures and service outages. Although datacenters invest in measures to prevent system downtime, countless of examples exist where catastrophic failures occur and customers are significantly affected, even in environments achieving 99.9999% high availability. Whether it be a mobile service provider’s data network going down or an airline carrier’s computer system, every single instance impacts customers and could spell disaster for your business. This is where Sangoma’s Remote Monitoring Service (called RMS) is here to help.

What is RMS?

RMS is Sangoma’s Cloud-based remote monitoring service providing PBX administrators with real-time information of every metric of their FreePBX and PBXact phone system infrastructure. RMS’s intuitive dashboard provides quick access to information you need to know, right away. Everything from Hardware, Operating System, Voice-Over-IP, network and FreePBX/PBXact call extension & security threat information is available from the RMS web Portal.

Simple and Worry Free Design

Because the service is Cloud-based there is no onsite management required, someone else worries about the technology and its accessible wherever you are on whatever device is on hand. Simply purchase a license for the monthly service, either through the online portal or through the RMS module built into the FreePBX/PBXact Administration GUI and you are on your way to keeping your business up and running.

Get Your Free 1 Month RMS License

The RMS License will expire after 1 month of activation and can only be activated once for a FreePBX or PBXact system


How it Works

From within the FreePBX/PBXact Administration GUI or the Sangoma Store Portal, customers purchase an RMS Monitoring license key to activate the service on that particular system. (A license is required per PBX to be monitored). An RMS Module (called RMS Agent) will automatically download and install onto that system and be used to monitor the PBX and periodically send relevant status information to Sangoma’s Cloud infrastructure. Customers are provided with an RMS Portal Account used to log into the RMS Website where they can review and monitor all their systems RMS is monitoring for them.

Because RMS uses Push Technology, each PBX will push all the metric data to the RMS hosted servers over a permanent, secure TLS connection. This eliminates the need to open, adjust or configure local LAN firewall ports.

Want to know more about how it Works, visit our wiki at



Intuitive Monitoring Dashboard

Unifies all your hardware, operating system, VoIP and FreePBX metrics into an easy-to-understand webgui with quick action alert tabs.

Advanced Email Alert Notifications

Auto-generated email alerts when any metric exceeds expected thresholds

Predict Warning Alert

Determine an imminent threat before it happens!

No firewall or network considerations

RMS uses Push technology over a secure TLS connection, which means you don’t need to worry about opening ports on your firewall for connectivity.

Easy Setup

Turn-key installation via FreePBX /PBXact GUI with auto-installation. No user configuration required so no technical knowledge required!

PBX Analytics

PBX usage, call, network, system and hardware stats.  



Easy-to-Read alerts summarized by Severity, System Name and triggers. User can expand panes to view alerts for more granular details. A graphical representation of every alert with their triggers is available. Alerts can be quickly silenced from further email notifications and will self-close upon clearing of the condition.

Email Notifications

RMS will auto-generate email notifications upon triggered alerts and provide details to help you take action if necessary

RMS Graphs

Graphs are available for every FreePBX/PBXact system being monitored and display valuable information about active calls, CDR, Extensions, SIP Trunks, Fraud Stats and more