The end of 3rd party Google Voice access

Back six months ago Google announced they would discontinue the mechanism that allowed 3rd party applications to access the Google voice services. This day is rapidly approaching and as it does the services that acted as as a gateway are also winding down.  The big day is May 15th, 2014 and anyone who missed the memo will be left in the cold. I would like to encourage any users who are currently utilizing these back doors and gateways to move on sooner than later. This will allow a smoother transition than a last minute “everythings down what now” approach.  This time will also give you a chance to research VOIP providers.  Once you have a VOIP provider you can forward your google voice number to that DID.

While you are researching VOIP providers may I remind you that using SIPStation also supports the FreePBX project and it’s continued development. Also there is a SIPStation FreePBX Module that makes configuration a breeze.

If you decide to go with SIPStation and don’t wish to rely on the future availability of the service or forwarding function you may also port your Google Voice number over to SIPStation.

Watch this video for more information on the SIPStation FreePBX Module.

 

James Finstrom
FreePBX Community Manager

 

 

Latest News from FreePBX April 2014

FreePBX Newsletter February 2014

FreePBX World, ITEXPO, FreePBX Training, 10 New Phone Apps, Portal Updates, New Hardware options, Professional Voice Recordings, Allison Smith, Japanese Language support and more…

May 6-9, 2014

Looking for the best FreePBX training on the planet? You still have time to register and make your way to Huntsvile, Alabama for the next Open Telephony Training Seminar.

 

 

10 New FreePBX Phone Apps

for Aastra, Digium & Yealink Phones

FreePBX Phone Apps are software applications that tightly integrate your VoIP phones directly with your PBX (currently supported with Digium, Aastra and Yealink handsets). The existing applications include : Call Flow ControlConference RoomsDo Not DisturbFollow MeLogout and LoginParkingPresenceQueue AgentsQueuesTime Conditions, and we will soon be adding a Voice Mail App and MoreLearn More…

digiumapps.png

 

FreePBX World 2014, Aug 12-14, Las Vegas

FreePBX WorldFreePBX World 2014 attendees will be able to listen to talks from the project managers about the FreePBX Ecosystem; including it’s history, current feature set and road-map for the future. We will also have additional vendors and speakers on hand that have partnered with FreePBX to build solutions that expand on the already powerful FreePBX platform and talk about how their products, that anyone can purchase for their FreePBX system, enhance the FreePBX experience.

 


 

Schmooze Com will be a Diamond Sponsor of this years ITEXPO – Aug 11-14

In our continued efforts to grow and expand the FreePBX EcoSystem Schmooze will be a Diamond Sponsor of this years ITEXPO, August 11-14, 2014 at The Rio- Las Vegas. ITEXPO is the largest Business Technology Event, covering VoIP and Unified Communications!

“Schmooze is excited to be a Diamond Sponsor of ITEXPO,” said Tony Lewis, CEO of Schmooze Com, Inc. “ITEXPO presents a great venue to continue to expose key decision makers about the freedom and powerful solutions provided by the FreePBX EcoSystem. For the second year in a row we will be co-locating our FreePBX World Conference at ITEXPO Las Vegas. Last year we had so many people attend our sessions we had people standing in the halls just to listen in, which is why we are very excited to add an extra day of educational presentations.”

“As an active developer of the FreePBX Project, Schmooze has successfully cultivated an ecosystem that has a wide and impressionable reach within the telecom industry,” said Rich Tehrani, TMC CEO and conference chairman. “ITEXPO and FreePBX World attendees will gain valuable new knowledge on progressive VoIP phone systems that will enable them to better service their companies’ needs.”

Allison Smith

Certified FreePBX Partner Allison Smith is now offering Professional Voice Recording Services directly in the FreePBX/Schmooze Portal. Allison’s voice is pre-installed in the FreePBX Distro, and provides all of the basic stock prompts for voicemail, and IVRs. Purchasing recordings from Allison will ensure all of your system prompts will match the built in recordings and will represent your company in a professional manner.

Professional recordings start at $35 and can be purchased in the Schmooze Portal.

Updates to Schmooze Portal

Over the past month or so we have made many updates to the portal to make your shopping experience more intuitive. We also updated the portal to integrate with our SIPStation Store, allowing you to manage multiple SIPStation accounts, linked via your portal account.

The Schmooze Portal is your one stop shop for telephony service, hardware, licensing and support. Whether you are looking for one time support with your existing PBX, or need a support contract or want to purchase certified hardware, or commercial pro modules the portal is where you need to be.

Portal Users can now purchase direct from Schmooze: FreePBX Certified Appliances, VoIP Desktop phones, wireless phones, door phones and paging devices, gateways, and legacy PSTN cards.See How to Purchase Video…

We offer competative pricing on Hardware from manufacturers such as Aastra, Algo,Cisco, CyberData, Digium, Grandstream, Sangoma, Uniden and Yealink.

 

New FreePBX Class of Service Module

This new FreePBX commercial modules provides granular control at the extension level to access and set permissions of specific calling features of your PBX. These features include Outbound Routes, Feature Codes, Ring Groups, Queues, Conference Rooms, Voicemail Blast Groups and Paging.

 

 

Japanese Language Support & Major Upgrades to FreePBX Localization and Translation Tools.

FreePBX Language SelectionFreePBX has grown to be the world’s most popular open source PBX platform. Our latest analytics tell us that we are getting close to 2 million installed production systems located in 210 countries and territories across the world. With that amount of growth and global presence we have added new tools for localization and multiple language support. Spurring the initiative to update the language capabilities of FreePBX was Japan based QLOOG.Special thanks to QLOOG for the thousands of hours of development time to help us update our translation tools, while also contributing a new Japanese translation of FreePBX. Read More…

Schmooze FreePBX and Qloog Teams

 

 

 

 

 

 

 

 

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We have designed our Reseller/Partner program to be as open and customizable as possible so you can focus on your business, not ours!

 

 

 

Preston McNair follow @prestonmcnair Preston McNair
VP of Sales and Marketing
FreePBX/Schmooze Com, Inc.
Voice (920) 886-8130

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Copyright © 2014, Schmooze Com, Inc. FreePBX is a Registered Trademark of Schmooze Com, Inc.
All Rights Reserved. 

 

 

 

 

Why Hire Professional Voice Talent by Allison Smith, Guest Blogger

We are pleased to welcome guest blogger Allison Smith, The IVR Voice, also known as The Voice of Asterisk, Allision is an internationally-recognized professional voice talent, specializing in voicing telephone systems. 

You’ve unpacked and installed your shiny new PBX – it’s an exciting time to be you!

Everything’s configured; you’ve updated the modules – you’ve even explored the modules. You’ve got this. You’re primed and ready to enjoy the ease and flexibility that your new FreePBX affords….and then it dawns on you.

This thing is the *gateway* to your company.

You will have *actual* callers accessing your company via your PBX. It’s the entryway; it’s the launch pad for interaction. Their first impression of you.

It’s your “welcome”.

It’s very likely that *zero* thought has been given to the fact that the IVR your callers will hear – this mechanism which sorts people into various “categories” so their concerns can be most efficiently dealt with – is the first clue callers will receive about your company. It’s the first inkling of what you’re about; it’s about who you are.

Yet, this crucial detail gets overlooked in the overall set-up of a typical new PBX install. In my daily work of voicing IVR systems – not only for Asterisk, but countless other systems, I’m amazed at the panicked state some people are in when they contact me. Here’s how it typically goes: “We need to get this system live as soon as possible – and I guess we need someone to voice the opening greeting. Maybe the after-hours message too. Oh! And mailboxes….we haven’t even thought about that….” I mean, they’re completely blindsided!

While possibly the most overlooked aspect of your system, getting your prompts voiced by a pro is essential. And although – in the interest of saving time and cutting costs, it might be tempting to grab someone in your office and put them in a quiet boardroom with a rough phone menu jotted on a legal pad, it can’t be over-emphasised how essential it is to hire a voice-over pro to voice your system. Our core competency is consistency (keeping everything smooth and fluid), discipline (to keep energy and sound quality matching from session to session), and a pro sound set-up (nothing has ever sounded great recorded direct-to-phone with background noise. Ever.) Not to mention the ability to add an unmistakable tone of professionalism and authenticity to your front-end.

There you have it! The first roadblock to a professional-sounding IVR is tackled: hiring a pro. In my next blog article, I’ll discuss the “skeleton” or structure of your IVR – there are some classic mistakes people make when deciding on the framework of their IVR, and I’d love to steer you clear of those and get you on your way to developing a phone tree that’s a pleasure to maneuver around.

 

About the author

Allison Smith Allison Smith

Allison Smith is a professional telephone voice, best known for her work as the voice of the Asterisk Open Source PBX. As well as voicing for many other telephony platforms (Vonage, Verizon and Bell Canada among them) Allison also speaks and blogs about ways to design telephone call flows which won’t drive callers crazy.  Allison is also a Certified FreePBX Partner her voice is pre-installed in the FreePBX Distro, and provides all of the basic stock prompts for voice mail, and IVRs.