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Queue Wallboard - FreePBX Add-on - Commercial Module

Queue Wallboard

$395 for a 1 year license
 

The Queue Wallboard module allows you to easily view real-time information related to queues in the UCP module of FreePBX or PBXact.

The queue information available includes:

  • the number of active calls in any queue
  • the number of calls that have been abandoned
  • the SLA percentage (ratio of calls that are handled using pre-defined criteria)
  • a complete summary of queue statistics (such as wait time), over a pre-determined period of time
  • Agent status for any agent

All of this information can be configured and displayed in a UCP panel with this module! These statistics can be displayed as needed even on a dedicated “wallboard” display for all agents and managers of the call center to see.

Images

Features

  • Remote ServersAdminsitrators now have the ability to compile queue information from several PBX deployments! Queue Wallboard is not limited to processing queue data from the host deployment; instead, multiple remote queues can be monitored allowing admins to deliver a single pane view of queues made up of data from local and multiple remote PBX deployments.
  • Management of Display via Widget ControlAdministrators can configure the widgets displayed at a user or group level. This allows you to easily manage the information displayed about your agents and queues.
  • StatsA real-time graphical view of queue statistics

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