[su_row] [su_column size=”1/2″] I regularly contribute blog articles and speak at telephony conferences about IVR Best Practices. One of the key points that I always wish to impart is: getting your auto-attendant and IVR prompts voiced by a professional is not only be a great idea – it’s a move which will inform your callers
You Wouldn’t Make Guests Wait on Your Doorstep – Would You? Imagine that a friend invited you over to their house. You arrive and ring the bell — but instead of a warm greeting and an invitation to take off your shoes and come inside for a cup of tea and lovely conversation — you
[su_row][su_column size=”1/3″] [/su_column] [su_column size=”2/3″] How to Cook Up a Great Interactive Voice Response (IVR) System for Your Callers 4 large handfuls of a distinct company personality Massive scoops of understanding of company’s position in your industry Several tablespoons of compassion for the caller – to be added in gradually and liberally throughout Several dashes