Recipe for an Effective IVR – by Allison Smith, Guest Blogger
[su_row][su_column size=”1/3″] [/su_column] [su_column size=”2/3″] How to Cook Up a Great Interactive Voice Response (IVR) System for Your Callers 4 large handfuls of a distinct company personality Massive scoops of understanding of company’s position in your industry Several tablespoons of compassion for the caller – to be added in gradually and liberally throughout Several dashes