Category: IVR

Recipe for an Effective IVR – by Allison Smith, Guest Blogger

[su_row][su_column size=”1/3″] [/su_column] [su_column size=”2/3″] How to Cook Up a Great Interactive Voice Response (IVR) System for Your Callers 4 large handfuls of a distinct company personality Massive scoops of understanding of company’s position in your industry Several tablespoons of compassion for the caller – to be added in gradually and liberally throughout Several dashes

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IVRs – Standard Abilities, Tips and Tricks

I didn’t get a lot of feedback from last week’s article on what you wanted to hear so I scanned the forums a bit and decided the IVR generated enough questions that I would put together an article going into a bit of depth on this. Well – it grew a lot longer then anticipated

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