Module tag: Call Center Bundle

XactDialer

The Xact Dialer (or Broadcast) module allows a message to be broadcast to a predefined list of phone numbers. Different messages or destinations can be used based upon whether the call is answered or goes to voicemail. The module includes robust reporting options.

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Web CallMe

The Web CallBack module makes it easy to add an HTML phone contact form to a website. This module allows admins to specify a CID to be prepended (which alerts that the call is coming from a specific callback) and also set Dial Matches to specify which numbers users are allows to call.

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Queue Reports (Q Xact)

The Queue Reports module provides insight into each and every queues on a given FreePBX system. It offers full control over what data is displayed for each type of report and lets users build custom templates for quick reporting. Each report type, such as All Call Distribution by Queue, has a list of columns that can be checked or unchecked for on-the-fly view customization.

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Queues Pro (VQ Plus)

The Queues Pro module expands the options available in FreePBX queues, allowing organizations to take advantage of contact center functionality like queue penalty rules, virtual queues, queue call back, and expanded destination controls.

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PINSet Pro

The Pin Set Pro module provides greater flexibility in the deployment of security pin codes, allowing system administrators to assign pin codes directly to extensions and granularly control per extension which outbound routes are allowed to be dialed without pin codes. The module also features a report type that details call details and billable hours, including the ability to filter by dates, duration, pin code, or source/destination DIDs.

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