The Web CallBack module makes it easy to add an HTML phone contact form to a website. This module allows admins to specify a CID to be prepended (which alerts that the call is coming from a specific callback) and also set Dial Matches to specify which numbers users are allows to call.
Module tag: Customer Service
The Queue Reports module provides insight into each and every queues on a given FreePBX system. It offers full control over what data is displayed for each type of report and lets users build custom templates for quick reporting. Each report type, such as All Call Distribution by Queue, has a list of columns that can be checked or unchecked for on-the-fly view customization.
The Appointment Reminder module is a unique way to automate Appointment Reminders. By simply specifying names and numbers to be called, the PBX will automatically call at specified times and allow recipients to confirm, cancel, and reschedule appointments. The module gives you the flexibility to control all details of the calls, from concurrent rates to retry attempts to how many days ahead to notify. You have the ability to load a CSV list of numbers to call, or even add numbers and names manually. On the fly modifications can be made to any Appointment Reminder list.