One perennial question in the FreePBX forum is “How can I add a new extension programmatically?” With the recent improvements of the GraphQL API for FreePBX and PBXact, we thought we could give a more comprehensive answer to this question, and at the same time produce a tutorial for how to use GraphQL from a
As an administrator of a FreePBX or PBXact system, have you ever found yourself asking: How do I make an automated caller survey? How do I direct all calls to X except when Y is true, then calls go to Z? How do I save or record the DTMF input from callers when they navigate
It’s October. For me here in North America, that means that the weather is changing… The days are a bit shorter, the nights are a bit cooler, and the leaves are changing into beautiful reds and oranges and yellows. For a telephony geek like me, it also means AstriCon is just around the corner. AstriCon
“Security is always excessive until it’s not enough.” –Robbie Sinclair, Head of Security, Country Energy, NSW Australia Hello Everyone, Security should be high on the list of things to consider for any FreePBX installation. As more companies are applying changes to provide a good work-from-home experience for their employees, doing this securely is something on
With today’s modern cloud communications systems, the way administrators build phone systems, and the way that users interact with them has been changing at an ever-increasing pace. Unfortunately, some of those changes can be somewhat dehumanizing: We all know someone who complains about IVR menus because they feel that phone menus have taken the humanity