It’s been almost a year since we launched Scribe for FreePBX and PBXact, bringing powerful AI transcription to your fingertips. But Scribe is more than just transcription—it’s a rapidly evolving service designed to unlock actionable insights from every call and voicemail message.
Today, we’re excited to introduce a host of new features that make Scribe an even more indispensable tool for your business.
.
A Quick Recap
Before we get to the new stuff, let’s recap what makes Scribe so powerful. It’s an all-in-one AI tool that provides:
- Call Transcripts. Get automatic transcripts of all calls and voicemails in a chat-like format.
- Conversation Summaries. AI-powered summaries give you the gist of calls in seconds.
- Sentiment Analysis. Understand the emotional tone of conversations to boost customer engagement.
- Colorful Playback. More than a Play ▶ button, the color-coded integrated Scribe playback widget shows chat-like bubbles floating up your screen, presenting negative 🔴, neutral 🟡 and positive 🟢 portions of the conversation.
- Multi-Language Support. Works across different languages.
- Integrated Dashboards. Manage everything from one easy dashboard.
- Scribe Tags. Push notifications via email if a configurable percentage of matched keywords appears in the call.
Now, let’s dive into the exciting new enhancements that take Scribe to the next level!
Text To Speech (TTS)
Need professional-sounding audio for your phone system without hiring voice talent? Directly within the System Recordings module, you can now create high-quality audio files from text, perfect for:
- IVR Menus. Generate clear and consistent prompts like, “For Sales, press 1. For Support, press 2.”
- Queue Announcements. “Thank you for waiting. Your call is important to us. Did you know that Sangoma also offers support online at help dot sangoma dot com ?”
- Holiday Greetings. “Happy holidays! Our office is closed until Tuesday, January second.”
- Other System Prompts. 🤔
With multiple natural-sounding voices across English and Spanish dialects, you can provide your customers with a polished and professional caller experience in just a few clicks.
Scribe your own Audio
Got audio files you need transcribed? Now you can simply upload it to Scribe! Perfect for recorded meetings, interviews, or training sessions, Scribe provides not only a full transcription, but also a detailed summary and sentiment analysis.
Key Features
- Upload audio, manage past uploads, and share transcriptions via email.
- Multi-language support.
- Track license usage on Scribe dashboard.
Why This Matters for Your Business
With these new capabilities, Scribe is transforming communication workflows. From AI-driven audio for your IVRs to intelligent call tagging and the ability to transcribe any audio file, Scribe empowers businesses of all sizes to communicate smarter and unlock new use cases.
These features are now available to all FreePBX and PBXact customers with an active Scribe module subscription. Don’t have a Scribe license yet? Get this powerful transcription tool for your PBX today!