Introducing Open Source Pro Tips Video Series

We all know that documentation is very important when you are in need of assistance for anything and everything. Our support and engineering teams have always been there for our community with loads of documentation available at But we want to do even more!

We know that a lot of times a screenshot of a Web GUI config or of a command line snippet can help a lot more than just words on a wiki page. So, what’s even better than an image? A video!

Our support team has huddled together to create a brand new video series that we’re calling Open Source Pro Tips. This video series is designed to help you with all your Asterisk, FreePBX and open source questions, concerns or just general information. Each video will cover a topic most requested by our community and be delivered by one of our experts from our support or engineering teams. There will be one video released each month on our YouTube channel and FreePBX Video Library, as well as our social media accounts (so make sure you follow us too).

Join us in watching the very first video of the Open Source Pro Tips series, FreePBX – First steps after installation!

Leap into the New Year with Our FreePBX Merchandise Store!

For all our community members of FreePBX, Asterisk and open source we thank you for your commitment and contributions. We appreciate your passion for this industry and we want to provide you with yet another way to express it.

We’ve just launched a line of apparel and merchandise which focuses on FreePBX, Asterisk and all things open-source. We plan on giving away various of these items at the shows and conferences which we attend in the next few years. Our goal is to keep things fun here, and give Tango the frog a new way to show his love :). We also brought back the classic FreePBX shirts, as you can see below. (Some of our teammates are pleased to show it off!)

We know that not everyone can attend in-person events where we give away these items, so we are happy to let you know that we also just launched our very first online store where all of these items will be available for purchase. Check it out here!

Take a look around and see if there is anything you want to purchase. And if you have suggestions on other items you would like to see in the store, or available as give-aways at our shows, let us know! Send an email to and provide your feedback.

Introducing the New PBXact and FreePBX 1200 Appliances: More Capacity for a Better Value

Typically, when vendors release the latest version of their product, it costs the customer slightly more than the previous year’s model because of the improvements made to make that product better. As customers, we may be inclined to give in because we want those extra features of the new model. This is evident in the automotive industry and with mobile phone vendors, for example.

On the other hand, some vendors will reduce the feature set of their new model to keep costs low. But what good is that if the customer gets less features in return for the same price? Especially when the price of technology goes down with time, vendors should be able to put that extra savings into delivering more value for the customer.

PBXact & FreePBX 1200 Appliances

At Sangoma, we thrive on delivering value-based products, and we are doing it again with the new PBXact 1200 and FreePBX 1200 phone system appliances. The new appliances can support up to 1200 users and can handle up to 350 concurrent calls. They are replacements for our PBXact 1000 and FreePBX 1000 systems, which handle 1000 users and up to 300 concurrent calls. With the new appliances, all the end user features are the same as previous models, allowing you to get more value with the additional capacity. And we also include dual PSU with every appliance at no extra cost!

The new models are being introduced with the same price as the existing PBXact 1000 and FreePBX 1000 models of US$7295 and US$5995, respectively. So, while vendors may be upping their price tags or reducing their features to keep costs down, Sangoma is delivering more value to its customers, without taking more out of your pocket. You now get 200 more users per system, 50 more concurrent calls, dual PSU, and the latest hardware. Now, that’s true value.

The new PBXact 1200 and FreePBX 1200 appliances are available for purchase today, February 1, from our worldwide network of authorized partners. For more information on the new appliances, check out our website.

Choosing the Right IP Phone: Part 2 – IT & Business Manager Features

In Part 1 of our blog, Choosing the Right IP Phone, we discussed how to choose an IP phone based on end user features. This blog will focus on choosing an IP phone from the viewpoint of IT administrators and business managers. When IT administrators or business managers choose an IP phone for their organization, end user features are certainly a consideration in order to keep their staff happy and productive.

Features such as conference calling, call forwarding etc. are significant to the selection process, ease of deployment, maintenance and end user control also hold a lot of weight. Since they are responsible for managing their business’ phone system, administrators are looking for IP phones which provide features the employees need, along with the dependability and ease of deployment.

Ease of Deployment

There are a few features to look for when thinking about easy deployment of IP phones within an organization.

First, it is important to understand if your workforce is located remotely or all within the same office. If it is the latter, most vendors will support DHCP provisioning and/or PnP provisioning, which is very useful in tightly locked down networks. If staff is located remotely, a phone that supports redirection service is beneficial as it allows phones to be automatically provisioned as soon as they are plugged into an internet connection regardless of their location in the world. It is important to note the security mechanisms the manufacturer has in place, since many IP phone vendors simply rely on MAC address validation, which means hackers can pretend to be that phone and create toll fraud and cost your business a lot of money.

Also, for remote installations, VPN support is a useful feature as it not only creates a level of security between the phone and the business phone system, but also simplifies the configuration for the administrator by keeping the audio and signaling routed together to/from the phone system.


As businesses grow or consolidate, new employees arrive or change roles, resulting in the need for IP phone settings to be constantly updated. It is important that the chosen IP phone can be quickly provisioned from a central location so that the administrator can eliminate the requirement of traveling onsite. This is beneficial when adding new employees to a group or adding an entire department and groups of phones. Also, the ability to quickly validate phone settings and update firmware and security on a global and granular level is important as well.

End User Control

An IT administrator’s time is important, and the more time spent enabling and configuring features on behalf of an end user, the less resources are available to tend to other IT issues. Features such as call forwarding, follow me and conference bridges should be accessible by the end user. Business manager features like checking call queue stats, or changing time conditions, should not require IT support. Unless there are specific security policies in place, empowering the end user is the best approach to maximizing the productivity of phone system administrators as well and the end user.


Last, but not least, verify that not only is the IP phone supported by the business phone system, but that it is compatible with all the features intended for use. A checklist should include some questions such as:

  • Will the IP phone integrate with the current UC features the phone system is providing or will it provide further advantages?
  • Is the IP phone supported within the phone system’s central provisioning tool and support all the adjustable parameters available?
  • Will the IP phone support end user devices such as wireless headsets or Bluetooth for mobile connectivity?

Sangoma’s s-Series IP Phones

For businesses using FreePBX and PBXact phone systems, Sangoma IP phones provide ALL the above-mentioned features, and more. For provisioning, Sangoma’s redirection service allows remote users to fully provision new phones simply by plugging them into the internet, without any IT assistance what-so-ever, other than having their extension setup within the phone system itself. And since each phone is factory imaged with a unique identification key, there is no worry about hackers taking advantage of your phone system. Built-in VPN also takes care of security and setup challenges.
Sangoma s705 IP Phone

Sangoma’s IP phones are the most tightly integrated IP phones for FreePBX and PBXact. They come with over a dozen applications (coined ‘PhoneApps’) that empower the end user with advanced feature control. They allow the user to completely control features directly from the LCD display and programmable button, such as Call forwarding, 5-way conferencing, hot-desking, Presence, Time Conditions and more. For full details on PhoneApps including demo videos visit:

Since the s-Series phones are designed specifically for FreePBX and PBXact, there is 100% compatibility with the phone system, not to mention the added value of enhanced features they provide. IT and business managers can efficiently manage user’s phones, everything from pushing new firmware to re-configuring individual programmable buttons, centrally from the phone system and without ever needing to reboot the phones too.

When deciding to purchase IP phones for your business, it is important to consider the right balance of end user features as well as those for the administrators of the phone system.
For more information on Sangoma s-Series IP phones for FreePBX and PBXact visit:

Choosing the Right IP Phone: Part 1 – End User Features

Choosing an IP Phone for your business can be an overwhelming task when considering today’s extensive market offerings. It’s difficult to identify the clear ‘winner’ when most makes and models offer similar hardware specifications when compared to their class, such as large color displays, multiple programmable buttons, HD voice, speakerphone and more line extensions than you’ll ever need.

So, playing the numbers game down a data sheet is clearly not the correct way to make a selection, but then how do you make the right choice?

The compelling differences between IP phone vendors becomes evident when focusing on the level of integration they have with the phone system (or PBX) they are paired with. Typically, IP phones designed by the same manufacturer as the phone system provide the highest level of integration because all the time and money is spent perfecting the combination. This allows the IP phone to leverage the full software capabilities of that phone system, enabling phone users with an advanced level of features. Check back soon for a future blog post where we will be discussing phone system features.

For businesses using FreePBX or PBXact phone systems, the IP phones that have the tightest level of integration are Sangoma s-Series IP phones, since they are all designed to work together and made by the same manufacturer – Sangoma Technologies. The s-Series IP phones offer users many advanced features and in fact go even a step further to offer some very unique features not seen on the market today.

Some of Sangoma’s s-Series IP phone unique features are:

BLF (Busy Lamp Field) Long & Short Press: The ability to long press or short press BLF extensions to have customized actions. For example, you can program a BLF extension so that it can intercom the extension if idle state, or go straight to voicemail on busy state, by simply short pressing the BLF extension. BLF Long & Short Press Features Guide

5-way Conference Calling with Leader Drop-off: Allows users to intuitively add up to 5 participants on a phone call. Great for taking care of business right away instead of having to schedule a conference call to invite your parties. The conference leader can even disconnect from the call without affecting others on the call. More on Conference Calling

Phone Apps: Advanced phone applications allowing users to control most popularly used features using the display and navigation buttons. Think of PhoneApps as having full-screen control to manage each of the tools most commonly used, such as DND, call-forwarding, conferencing, which completely eliminate the need to remember feature codes. This saves users and businesses time and money. List of Phone Apps & Demos

UC Intelligent Features: Most of the features users control from their IP phone are actually adjusted on the phone system! This keeps all the intelligence with the phone system (and not locally on the phone) so that it is able to do things such as: update all the user’s other devices when they update their presence settings to Do-Not-Disturb; send voicemail to the user’s extension if a call is forwarded to the user’s alternate number which goes unanswered…etc. Many of the other manufactures’ phone features are controlled locally on the phone, leaving the phone system unaware of those change, which spells unexpected phone events for users. What is UC?

UCP Integration: Ability to customize Sangoma IP phone programmable buttons and PhoneApp settings directly from the User Control Panel of FreePBX and PBXact, allowing users to customize the look and feel of their s-Series phones without the need for IT support. Check Out UCP for EndPoint Manager

So, which is the right IP phone for you? It all depends on what type of solution you are looking for. If you are looking for a basic phone any phone will do, but if you are looking for a solution to help users be more productive, save your business time and provide staff and customers the best experience possible, then it’s the IP phone that best utilizes its ecosystem.

For more information on Sangoma IP Phones for FreePBX or PBXact visit: