Tag: call center

Softphone access is changing as module licenses expire

Sangoma is rolling out further changes to commercial module versioning, dependency handling, and security on FreePBX and PBXact. If your team uses Talk Mobile, the Desktop Client, or the Web Phone, here’s the plain-English version of what’s changing — and what to check before it catches you off guard. Who this affects  This one’s for you if you’re running

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New Advanced Queue Features & Wizards for your Desktop Softphone

Managing calls efficiently is critical for businesses. With Advanced Queue features now available for the Sangoma Phone Desktop Softphone App, users of FreePBX and PBXact platforms in contact center agent roles can streamline call handling, optimize team performance, and enhance customer service. Two new configuration wizards are also now available for the Sangoma Desktop Phone

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