Planned and Unplanned Outages

We have a planned maintenance outage scheduled soon and have had a few unplanned outages in the past month, so I thought I would take the opportunity to update you on both of these.

First off we were informed of a possible outage as follows:

Start time (central):  10:00pm CST Jan 24
End time (central):  2:00am CST Jan 25
Expected Interruption of Service:  less than 20 minute

This outage will effect all FreePBX sites including the Online Module Repository, SVN access, etc.

In the last month, we have had 4 other un-planned outages which required the server to be rebooted. Root cause has been hard to determine though it appears that there may be some hardware related issues going on. We have augmented the system monitoring on the server to be more proactive if more issues occur. We may have to run some more extensive diagnostics on the system in order to try and isolate any issues. If we choose to do this, we will warn you in advance as it will likely have the site down for about 4 hours.

Related to these outages, we are investigating moving the site to new hardware. If we do this, we are looking at several software updates to the underlying Drupal and trac software packages that make up most of the website functionality. Any implications to planned outages or other effects this may have will be communicated to you as this develops.

Philippe – on behalf of the FreePBX Team

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