Creating an IVR
in
Digital Receptionist or IVR
Information
The 'Digital Receptionist' page is the interface used to setup
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Announcements
The Announcement module alows you to play an announcement to a caller. You can then send the caller to another destination or back to the IVR that sent him to the announcement.
For example:
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Miscellaneous Destinations
Overview
Misc Destinations allow you to use anything you could dial from a standard extension as a destination.
Example
You might want to have an IVR option that is 'If you want to speak
to rob, you can connect to his mobile by pushing 2', and having a Misc
Destination of
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IVR (Digital Receptionist)
in
Information
The 'Digital Receptionist' page is the interface used to setup
your auto attendant when people call your business or home. Normally
heard as "Thanks you for calling MYBUSINESS, for Sales press 1, for
Service press 2", etc.
Getting Started
- For Pre-freePBX 2.1 IVR's, see (history)
When you select Digital Receptionst, the first page is now a
brief set of instructions on how to drive the IVR. You can either edit
an IVR, if one is existing, or create a new one by clicking on 'Add
IVR'.
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IVRs – Standard Abilities, Tips and Tricks
I didn't get a lot of feedback from last week's article on what you wanted to hear so I scanned the forums a bit and decided the IVR generated enough questions that I would put together an article going into a bit of depth on this. Well - it grew a lot longer then anticipated but here you go. I hope this is useful, please provide comments, feedback and let us know what you want to hear about next week if you want these informational series to continue!
-philippel
IVRs - Standard Abilities, Tips and Tricks
